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Frequently asked questions

Ordering & payment

How do I place an order?

Choose your scent, add it to your basket and follow the steps at checkout. You will get an order confirmation by email as soon as it is placed.

What payment methods do you accept?

All available payment methods are shown at checkout, and vary a little by country. Every payment is handled over an encrypted connection.

Can I change or cancel my order?

Email us at hello@adorafragrances.com as soon as you can. Orders move to our warehouse quickly, and once one has been dispatched we cannot change it.

Delivery

How long does delivery take?

We dispatch within 1–2 working days. Delivery is then 1–3 working days within Sweden and 2–5 working days to the rest of the Nordics.

Who delivers my order?

Every order ships with DHL, from our own warehouse in Sweden.

How much is shipping?

The shipping cost is shown at checkout before you confirm your order. Free shipping is offered during some promotions.

How do I know my order has shipped?

You get an email with tracking information as soon as your parcel leaves our warehouse, so you can follow it the whole way.

What happens if I do not collect my parcel?

Uncollected parcels are returned to us automatically. A fee of 150 kr is then deducted from your refund.

Do you ship outside Sweden?

Yes. We deliver to 28 countries across the EU and the EEA. Available countries and shipping costs are shown at checkout.

Returns & right of withdrawal

What is your returns policy?

You have 14 days from the day you receive your order to change your mind. Email hello@adorafragrances.com and we will send you the return paperwork. Return shipping of 60 kr is deducted from your refund.

Can I return an opened perfume?

For hygiene reasons we can only accept unopened, sealed products. A broken seal means the item cannot be refunded.

Can I exchange a product?

We do not handle direct exchanges. Return the product under the terms above and place a new order for the scent you want.

When do I get my money back?

Refunds go back to the payment method you used, normally within 14 days of us receiving your return.

Products & scents

Where are your perfumes made?

Our perfumes are made in Italy, with carefully selected high quality ingredients, and they are vegan and cruelty-free.

How long does the scent last?

All our perfumes are eau de parfum, which means a high concentration of perfume oil and long wear on the skin. Apply to pulse points — wrists, neck, the inside of the elbow — for the best result.

What sizes do you sell?

50 ml eau de parfum is our standard size. You can also order 2 ml testers to try a scent before committing to a full bottle.

I do not know which scent to choose. What should I do?

Try our perfume quiz, which finds your match in under a minute. You can also order a tester kit and try several at home before deciding.

Are your perfumes vegan?

Yes. All our perfumes are 100% vegan and cruelty-free. We use no animal ingredients and never test on animals.

Customer service

How do I contact you?

Email us at hello@adorafragrances.com. We normally reply within 24 hours on weekdays.

Do you have gift cards?

Yes. Digital gift cards are available on the site and are delivered straight to the recipient by email.

Do you run offers?

Yes. Buy 3, pay for 2 runs on selected scents — add three to your basket and the cheapest is free. Sign up to the newsletter to hear about new launches and campaigns first.