Terms of Purchase
1. GENERAL
These terms of purchase apply to the sale of goods and services to consumers on adorafragrances.com (the “website”) offered by Wear The Talk AB, company reg. no. 5592008766, with address Frösövägen 15A, 14139 Huddinge, Sweden (“Adora Fragrances”, “the company”, “we”, “us” and “our”). These terms of purchase constitute the entire agreement between the parties. No amendment to these terms is valid unless made in writing and confirmed by the parties concerned.
Please read these terms carefully before placing your order and keep a copy for future reference. By placing an order on the website, or by accepting delivery of our products, you accept these terms of purchase.
Purchases may be made by private individuals over the age of 18, resident in Sweden, Norway, Denmark, Finland or the European Union (“the customer”, “you”, “your”).
Contact details:
Address: Frösövägen 15A, 14139 Huddinge, Sweden
Email: hello@adorafragrances.com
2. ORDERS, PRICES AND PAYMENT
All prices on the website are shown in the currency of your delivery country and include VAT. Any shipping fee is added and shown before you complete your purchase at checkout.
An order is placed simply and securely on the website and becomes binding once the final step at checkout (payment) has been completed. Shortly after your order is placed, an order confirmation is sent by email, which serves as the receipt for the purchase. Once an order has been placed we are not normally able to cancel or amend it.
Payment options:
We offer payment by card (Visa/Mastercard), Klarna and Swish. Each payment provider may carry out a credit check and processes your personal data in accordance with its own terms. For more information, see the relevant provider's website and the terms shown at checkout.
3. DELIVERY
Orders can be delivered to addresses in Sweden, Norway, Denmark, Finland and the European Union. Delivery is carried out by DHL. The applicable shipping cost is shown at checkout before you complete your order.
When your order leaves our warehouse you will receive an email with tracking information. Our standard delivery time is 1–3 working days within Sweden and 2–5 working days to the rest of the Nordics. We deliver without undue delay, and in any case within 30 days of the order unless otherwise expressly agreed.
If a delivery delay arises that is of material importance to you as a customer, you have the right to cancel the purchase at no cost. Delays outside our control (for example disruption at the carrier or action by authorities) do not give rise to liability for damages unless otherwise required by mandatory law or by specific agreement.
Transport risk & visible damage: We are responsible for your order until you have physically received it. If the parcel or product is visibly damaged on delivery, or if the delivery does not match your order confirmation, contact us by email as soon as possible and we will investigate. In the case of an incorrect delivery we will send the correct product or refund the amount as agreed. Any return shipping in such cases is not paid by the customer.
Uncollected parcels: If a shipment is not collected and is automatically returned to us, an administrative fee of SEK 150 is charged. The fee is deducted from the amount refunded.
4. RIGHT OF WITHDRAWAL AND RETURNS
You have 14 days to withdraw from the day you receive your order (or the final part in the case of a split delivery). Within the withdrawal period you may either return the item or notify us in writing that you wish to exercise your right of withdrawal.
How to make a return: Contact us at hello@adorafragrances.com for return documentation. We will send a QR code or shipping label to use when sending the item back. A return shipping cost of SEK 60 applies and is deducted from your refund.
Condition & hygiene: Perfumes and similar hygiene products that are sealed must be returned unopened, with the seal intact for a full refund to be granted. Products that are not sealed, or that for hygiene reasons cannot be resold once the seal is broken, may be examined to the same extent as in a physical shop. If the seal is broken, a deduction for reduced value of up to 100% of the item's value may be applied.
Refunds: Refunds are issued via the same payment method used, unless otherwise agreed, within 14 days of us receiving your notice of withdrawal and the item being returned to us, or you providing proof that the item has been sent back.
Exchanges: We do not handle direct exchanges. If you would like a different product, return your item as described above and place a new order.
Damaged or incorrect goods: If you have received a damaged or incorrect product, contact us at hello@adorafragrances.com. We reserve the right to offer a replacement product in the first instance. A refund is issued only if a replacement cannot be supplied.
5. COMPLAINTS (FAULTY GOODS)
When you shop with us you have a 3-year right to complain under consumer legislation. Contact our customer service, state your order number and describe the fault. Once the complaint is approved you may have the item repaired or replaced, receive a refund, or receive a price reduction – depending on the circumstances.
For a complaint to be approved, the fault must be original and not caused by incorrect use or other damaging handling. You must submit your complaint within a reasonable time of discovering the fault. A complaint made within two months of discovering the fault is always considered to have been made in time.
An approved complaint may require a return. In that case we provide a return label and cover the return cost. You will also receive a return form to enclose with the parcel.
6. PRIVACY AND PERSONAL DATA
We care about your privacy. Your personal data is processed in accordance with applicable data protection legislation. Read our full privacy policy on the website.
7. CHANGES TO THESE TERMS
We may update these terms of purchase without prior notice. Changes apply to all orders placed after the updated terms have been published on the website.
8. DISPUTE RESOLUTION
In the event of a dispute that cannot be resolved through dialogue between the parties, you may contact the Swedish National Board for Consumer Disputes (ARN), Box 174, 101 23 Stockholm, www.arn.se. We follow ARN's recommendations. You may also use the EU online dispute resolution platform: https://ec.europa.eu/odr.